Isaac Health

Health Outreach Associate, Bilingual Spanish

Isaac Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $40,000 - $45,000 per year

Job Level

JuniorMid-Level

About the role

  • Increase patient engagement and retention through compassionate outreach.
  • Facilitate smooth onboarding processes for new patients.
  • Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care.
  • Performance Metrics: Conversion rate of initial inquiries to active patients, number of new patients onboarded per month, patient satisfaction scores from feedback surveys, reduction in patient drop-off rates during the initial consultation phase.
  • Outreach to patients who have expressed an interest in care to explain Isaac Health’s services and offerings.
  • Assist patients with technology and other general questions.

Requirements

  • Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
  • Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
  • Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
  • Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
  • Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care.
  • Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs/imaging appointments, and collecting relevant patient information.
  • Experience with people living with dementia or Alzheimer’s preferred.
  • Equipped for Remote Work: Able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
  • Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
  • Independent: You thrive in a remote environment!
Benefits
  • Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
  • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your clients
  • Access to continuing training and education
  • Remote-first model: Work virtually from anywhere in the United States
  • Culture and connectivity: A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
empathetic listenerproactive problem solverdetail-orientedresilientmotivatedgoal-orientedexperiencedtech savvyindependent