Iru

Customer Success Manager, Commercial

Iru

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage a high-volume portfolio (150+ commercial customers) with a focus on scale and efficiency
  • Drive onboarding, adoption, retention, and expansion across your book of business
  • Develop repeatable success plans tailored to customer segments
  • Lead training sessions, webinars, and business reviews to demonstrate value
  • Monitor product usage and proactively engage customers to improve outcomes
  • Identify expansion opportunities and partner with Sales to drive growth
  • Act as the voice of the customer, sharing feedback with Product and internal teams
  • Collaborate cross-functionally to deliver a seamless customer experience

Requirements

  • 1–3+ years of customer-facing experience in SaaS or a high-growth environment
  • Experience managing a high-volume book of business (ARR ~$2M–$5M)
  • Strong ability to prioritize, multitask, and operate efficiently at scale
  • Excellent communication and presentation skills
  • Experience with tools like HubSpot, Zendesk, Jira, or similar
  • Customer-first mindset with a focus on driving outcomes and retention
Benefits
  • Competitive salary
  • Hybrid work environment (3 days in office per week)
  • 100% individual and dependent medical + dental + vision coverage
  • 401(K) with a 4% company match
  • 20 days PTO
  • Iru Wellness Week the first week in July
  • Equity for full-time employees
  • In-office lunch stipend provided
  • Up to 16 weeks of paid leave for new parents
  • Paid Family and Medical Leave
  • Modern Health mental health benefits for individuals and dependents
  • Fertility benefits
  • Working Advantage employee discounts
  • Onsite fitness center
  • Free parking
  • Exciting opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-facing experienceSaaShigh-growth environmentportfolio managementsuccess plans developmentproduct usage monitoringexpansion opportunity identification
Soft Skills
prioritizationmultitaskingoperational efficiencycommunication skillspresentation skillscustomer-first mindset