Director, Delivery Excellence and Operations

Irth Solutions

Director building Irth’s Professional Services PMO and operational backbone. Governing portfolios, resource capacity, PSA systems, delivery standards, and performance reporting.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading Professional Services Operations and PMO functions, with a strong focus on implementing and optimizing Professional Services Automation (PSA) platforms. Capable of managing resource planning, financial forecasting, and delivering insights to C-suite stakeholders while driving continuous improvement and operational efficiency.

Highest-signal resume keywords

PMO LeadershipProfessional Services Automation (PSA)Resource and Capacity PlanningFinancial and Operational AcumenExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementDelivery MethodologyGovernance FrameworksUtilization ForecastingBudget ManagementWorkflow DesignReporting and AnalyticsOperational ExecutionProcess ImprovementStakeholder Management

Soft Skills

Analytical SkillsProblem-Solving SkillsRelationship BuildingInfluencing SkillsPresentation Skills

Tools & Technologies

Professional Services Automation (PSA) PlatformsKantataCertinia/FinancialForceMavenlinkOpenAir

Industry Keywords

Enterprise SoftwareDelivery OperationsProfessional ServicesPortfolio GovernanceCross-Functional Collaboration

About the role

Key responsibilities & impact

Build and lead the PMO for Irth’s Professional Services organization
Establish portfolio governance, delivery methodology, processes, toolsets, and operating rhythms across practices
Maintain portfolio visibility into active and pipeline engagements, including project health, milestones, risks, dependencies, budgets, and escalations
Lead resource and capacity planning, including staffing models, utilization targets, capacity forecasts, and resource allocation
Select, implement, administer, and optimize the Professional Services Automation (PSA) platform
Configure and manage project, resource, time-tracking, billing, approval, and reporting workflows
Establish the PSA platform as the system of record for portfolio, resource, utilization, and delivery data
Develop and maintain delivery playbooks, templates, processes, quality standards, dashboards, and reporting
Report on utilization, project health, capacity, revenue forecasting, margin and profitability, and delivery performance
Partner with Sales, Finance, Practice Leads, Customer Success, Product, Engineering, and IT on scoping, pricing, staffing, dependencies, and delivery effectiveness
Drive continuous improvement and implement scalable solutions to improve predictability, efficiency, profitability, and customer outcomes
Represent PMO and Professional Services operations in cross-functional and customer-facing forums as needed

Requirements

What you’ll need

10+ years of experience in Professional Services, program/project management, delivery operations, or a related function within enterprise software or technology organizations
6+ years of experience leading a PMO, Professional Services Operations, or Delivery Operations function
Experience building, standing up, or scaling a PMO with governance frameworks, delivery methodologies, operating cadences, and executive reporting
Hands-on experience implementing, administering, and optimizing a Professional Services Automation (PSA) platform such as Kantata, Certinia/FinancialForce, Mavenlink, OpenAir, or similar
Experience designing PSA workflows and integrations for project setup, resource requests, time tracking, approvals, reporting, and billing
Experience managing resource and capacity planning, utilization, forecasting, and staffing for a multi-practice Professional Services organization
Financial and operational acumen, including delivery performance, margins, utilization, and revenue forecasting
Excellent executive communication and presentation skills
Ability to translate complex operational data into insights, recommendations, and business cases for C-suite stakeholders
Ability to build relationships and influence across Sales, Finance, Customer Success, Product, Engineering, IT, and Professional Services
Strong organizational, analytical, and problem-solving skills
Ability to balance strategic priorities with hands-on operational execution in a fast-paced environment

Benefits

Comp & perks

Competitive salary
Comprehensive health plan options, including medical, dental, and vision coverage
401(k) plan with company match
Flexible PTO policy plus company-paid holidays
Life insurance
Pet insurance
Employee discounts and perks programs
Generous one-time work-from-home stipend to help you set up your home workspace
Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings