Director, Professional Services – EDO

Irth Solutions

Director of Professional Services overseeing delivery and sales of services for Infrastructure Land Management product line. Leading cross-functional teams to drive revenue growth and client success.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

- Own the ILM Professional Services practice end-to-end—driving both services revenue growth and delivery excellence across implementation, configuration, training, and ongoing managed services.
- Drive services sales in partnership with the Account Executive team—owning pipeline development, solution scoping, SOW and proposal development, pricing, and contract negotiation.
- Build and lead the ILM professional services team; set hiring plans, performance standards, and career development paths for implementation consultants, project managers, and land management SMEs.
- Serve as the senior customer point of accountability; establish executive relationships, translate business objectives into delivery roadmaps, and oversee implementations from kickoff through go-live and adoption.
- Own the ILM services P&L; manage delivery governance, resource utilization, revenue forecasting, and margin performance; report results and escalations to Irth leadership.
- Develop repeatable ILM service offerings, implementation playbooks, and enablement assets; partner with Product to feed customer insights back into the roadmap and keep methodology current with product capabilities.
- Collaborate with Sales, Account Management, and Support to identify expansion opportunities, drive net revenue retention, and represent Irth’s ILM practice at industry events and customer advisory boards.
- Performs other duties as assigned by an appropriate administrator or their representative.

Requirements

What you’ll need

- 15+ years’ experience in professional services, consulting, or enterprise software implementation, with at least 8+ years in a leadership role accountable for services delivery and revenue growth.
- Demonstrated track record growing a services practice or book of business, including pre-sales, SOW development, and consistently meeting or exceeding revenue targets.
- Proven people leader with experience building and scaling professional services teams; strong financial acumen and ability to manage a services P&L in a fast-paced environment.
- Excellent executive communication skills; comfortable presenting strategy, delivery status, and business cases to C-suite stakeholders at both Irth and customer organizations.

Benefits

Comp & perks

- Join a dynamic, growing company that is well respected in its industry.
- Competitive salary
- Health plan options include medical, dental, & vision
- 401k + company match
- Flexible PTO policy plus company-paid holidays
- Benefits include life insurance, pet insurance, discounts and perks programs
- Generous one-time “work from home” stipend to get you started
- Team events, including monthly lunches for everyone, volunteer outings, and quarterly gatherings
- Hybrid employees have access to snacks, beverages, and coffee at our Columbus, Ohio, office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

services revenue growthimplementationconfigurationtrainingmanaged servicespipeline developmentsolution scopingSOW developmentcontract negotiationP&L management

Soft Skills

leadershipperformance standardscareer developmentexecutive communicationrelationship buildingstrategic presentationteam buildingfinancial acumenresource utilizationcustomer insights