Irth Solutions

Business Analyst

Irth Solutions

full-time

Posted on:

Location Type: Remote

Location: Morocco

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About the role

  • - Assess and understand clients’ business objectives;
  • - Identify and collect customer requirements, map their business processes
  • - Identify the best solutions to integrate their business processes into the Boréalis software
  • - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation
  • - Formalize project information in the various onboarding documents
  • - Configure the software in accordance with the identified requirements
  • - In case of imports, manipulate and organize data, prepare imports
  • - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed
  • - Identify risks and issues around projects, implement mitigation solutions.
  • - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients;
  • - Maintain implementation projects progress on budget and on time.
  • - Develop and maintain a relationship of trust between customers and Boréalis;
  • - Engage with clients on topics that will help Boréalis "grow its roots";
  • - Develop an in-depth understanding of Borealis over time;
  • - Help develop and maintain a continuous improvement approach to everyday issues.

Requirements

  • - Diploma in IT, Communication, Management or Administration
  • - Experience of at least 3 years in a relevant area
  • - Good understanding of corporate social responsibility challenges is a plus
  • - Experience in Project and/or Account management, if possible with large corporations.
  • - International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset.
  • - Fluent in French and English. Spanish is an asset
  • - Very good communication skills, client-oriented profile
  • - Adaptable: available to work atypical working hours, ready to work with foreign languages teams.
Benefits
  • - 100% telecommuting / 100% remote position
  • - 37.5-hour week, Monday to Friday
  • - Flexible schedule
  • - 3-month probation period
  • - Group insurance after probation period
  • - Possibility of RRSP participation after probation period
  • - Be part of a dynamic, international team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata manipulationsoftware configurationrequirements gatheringbusiness process mappingrisk identificationissue mitigationcontinuous improvementclient relationship managementimport preparation
Soft Skills
communicationclient-orientedadaptabilitytrust buildingorganizational skillsproblem-solvingcollaborationmeeting facilitationagenda productionmonitoring progress
Certifications
diploma in ITdiploma in Communicationdiploma in Managementdiploma in Administration