Irth Solutions

Technical Support Manager

Irth Solutions

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudJavaScriptMySQLPHP

About the role

  • Participate in defining project requirements by collaborating with internal teams and clients.
  • Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts.
  • Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations.
  • Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines.
  • Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction.
  • Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions.
  • Construct architecture designs and data flows for system integrations between internal and customer systems.
  • Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes.
  • Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving.
  • Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements.
  • Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability.
  • Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs.
  • Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams.
  • Solid understanding of cloud technologies, DevOps practices, and agile methodologies.
  • Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines.
  • Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders.
  • Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment.
  • Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar).
  • Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals.
  • Prior experience in managing client relationships and delivering on client expectations.
  • Detail-oriented mindset with a commitment to maintaining code quality and following best practices.
Benefits
  • Join a dynamic, growing company that is well respected in its industry.
  • Competitive salary
  • Health plans options including medical, dental, & vision
  • 401k (US), RSP (Canada) + company match
  • Flexible PTO policy plus company-paid holidays
  • Benefits options such as health insurance, life insurance, discounts and perks programs
  • Generous “work from home” stipend to get you started
  • Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
  • Hybrid employees have access to snacks, beverages and coffee at our Columbus office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud software developmentRESTful APIsPHPHTMLJavaScriptCSSrelational databasesMySQLcloud service providersDevOps practices
Soft skills
project managementcommunicationinterpersonal skillsproblem-solvingleadershipcollaborationdetail-orientedmentoringguidingclient relationship management
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineeringrelated field degree