Customer Care Specialist
Illumina
ERP
Account Coordinator
Ironwear
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe.
- Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
- Evaluate and write up incoming orders and present them to the Processing Department.
- Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
- Have a basic understanding of company product knowledge to properly address customer questions and concerns.
- Offer customers alternative products or additional products to boost sales and provide first-class customer service.
- Provide customer outreach when necessary to relay and evaluate any pending issues.
- Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
- Communicate with account managers to address any customer concerns.
- Process all paperwork for customer orders/RMAs/backorders etc.
- Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
- Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms
Requirements
- Superior verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- Ability to multi-task in a demanding environment
- Organized and meticulous.
- Strong interpersonal skills.
- CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).
- High school degree or GED required.
- A minimum of two year’s related experience
