Personal Lines Account Manager

Ironside Insurance Group

Key contact for policyholders at Ironside Insurance Group managing personal lines accounts remotely. Providing exceptional customer service and supporting policy management with multiple insurance solutions.

Posted 4/11/2026full-timeRemote • Connecticut, Florida, Massachusetts, New Hampshire, North Carolina, Pennsylvania, Rhode Island • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service by promptly responding to inbound calls and e-mails.
Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
Proactively identify and process policy transactions and explain any resulting customer impact.
Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements.
Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets.
Process personal lines E&S policy renewals and collect payment for agency bill accounts.
Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.

Requirements

What you’ll need

At least two years consistent personal lines account manager experience within an independent agency environment, handling multiple carriers.
Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
Ability to both prioritize, as well as review, record and organize data from a variety of sources.
Working familiarity of Agency Management Systems (QQ is a plus)
Active P&C Insurance licensed in the State of Massachusetts
Familiarity with the Massachusetts Registry of Motor Vehicles (RMV) system
Fluent in Spanish
Bachelor's degree

Benefits

Comp & perks

Competitive compensation package to include: Base salary
Performance-based increases and bonus opportunities
401k with up to a 4% company match (after 90 days)
Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
Generous flexible time off plan as well as paid holidays
Parental leave
100% remote work environment, providing necessary equipment to help create your ideal workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

personal lines account managementpolicy transactions processingpolicy billing issue resolutioncross-selling insurance solutionspolicy renewals processingdata organizationsales closing

Soft Skills

customer servicecommunication skillsinterpersonal skillsindependent workteam collaborationtime managementprioritization

Certifications

Active P&C Insurance licenseBachelor's degree