Ironside Insurance Group

Account Manager

• Provide exceptional customer service by promptly responding to inbound calls and e-mails.
• Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
• Proactively identify and process policy transactions and explain any resulting customer impact.
• Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements.
• Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets.
• Process personal lines E&S policy renewals and collect payment for agency bill accounts.
• Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.

Personal Lines Account Manager