Systems Engineer III

IronEdge Group

Systems Engineer III providing advanced engineering solutions within an MSP, focusing on cloud and hybrid systems. Engage in troubleshooting, project leadership, and client interaction.

Posted 7/25/2026full-timeRemote • Arizona, Colorado, Kansas, New Mexico, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Professional Services within a Managed Service Provider (MSP) environment, with a strong focus on advanced configuration, deployment, and troubleshooting of complex infrastructure implementations in both cloud and on-premises settings. Capable of delivering effective client-facing presentations and developing detailed Statements of Work (SOWs) to align solutions with client needs.

Highest-signal resume keywords

Professional Services ExperienceManaged Services Provider (MSP) ExperienceConnectWise or PSA Tool ProficiencyAdvanced Troubleshooting SkillsClient-Facing Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced ConfigurationDeploymentImplementationInfrastructure TroubleshootingTechnical Documentation DevelopmentCloud Platform ManagementOn-Premises SolutionsProject ManagementSolution DesignStatements of Work (SOW) Development

Soft Skills

Customer-Focused SupportMentoringCollaborationEffective CommunicationClient Interaction

Industry Keywords

Project Lifecycle ManagementPre-Sales SupportTechnical Requirements DefinitionBusiness Value CommunicationBest Practices Implementation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains.
Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery.
Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.
Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders.
Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.
Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes.
Deliver end-user training and provide professional, customer-focused support both remotely.
Maintain accurate time of entry, ticket documentation, and adherence to company standards.
Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

Requirements

What you’ll need

6+ years of experience in Professional Services in a Managed Service Provider (MSP) environment
Ability to leverage Professional Services experience to collaborate with cross-functional teams and align proposed solutions with client needs and implementation of best practices.
Ability to deliver effective client-facing presentations, solution demonstrations, and executive-level briefings that clearly communicate business value.
Ability to develop detailed Statements of Work (SOWs), including project scope, deliverables, assumptions, timelines, and resource requirements.
Ability to lead client-facing pre-sales discovery sessions, partnering with stakeholders to uncover business objectives, define technical requirements, and establish clear project success criteria while providing strategic consulting and trusted advisory support.
Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking, both onsite and remotely.
Ability to interact and must possess strong English communication skills to professionally communicate with clients and executives
Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations both on-premises and in the cloud, adhering to budget and schedule, project-based best practices
Managed Services Provider (MSP) experience is required .
Experience with ConnectWise or another PSA tool is required .

Benefits

Comp & perks

IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k