Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains
Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery
Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments
Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders
Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures
Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes
Deliver end-user training and provide professional, customer-focused support both remotely
Maintain accurate time of entry, ticket documentation, and adherence to company standards
Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

Requirements

6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field
Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices
Ability to interact and communicate professionally with client executives
Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely
Experience with ConnectWise or another PSA tool is required.
Managed Services Providers (MSP) experience is highly preferred.
Must be proficient at an advanced level in most of the following technologies: Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security)
Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems
Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments
Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall
Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus.

Benefits

IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

advanced configurationdeploymentimplementationtroubleshootingMicrosoft Windows ServerActive DirectoryMicrosoft AzureOffice 365network configurationCitrix

Soft skills

communicationmentoringcustomer servicecollaborationproject managementtrainingproblem-solvingdocumentationtime managementclient interaction