User Researcher

• Lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that materially influence product vision and roadmap decisions.
• Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation.
• Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand the "why" behind user behaviors in contract workflows.
• Conduct research across diverse product areas including foundational workflows and contract management, exploring how solutions, from foundational features to emerging AI technologies, to address real user problems.
• Orchestrate research activities across product teams, managing everything from research logistics to participant coordination, building collective understanding of user needs.
• Craft compelling narratives that synthesize insights from multiple sources, presenting findings to executive stakeholders and cross-functional partners to build consensus and result in action.
• Help shape research practice by establishing frameworks and processes that position research as a strategic partner, while evangelizing for user needs across the organization.
• Create systems for capturing and sharing research insights across Ironclad, ensuring learnings are accessible and actionable for product, design, engineering, and leadership.

Staff UX Researcher

Behavioral Science UX Researcher, Consumer Products

Principal UX Researcher

Junior UX Researcher

Director of UX Research

Intern – Digital Imaging User Research