Ironclad

Benefits Specialist

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Salary

💰 $122,000 - $153,000 per year

Job Level

Mid-LevelSenior

About the role

  • Administer day-to-day benefits operations across health, welfare, and ancillary programs (eligibility, enrollments/changes, life events, COBRA handoffs, and offboarding).
  • Own open enrollment execution end-to-end (project plan, employee communications, system readiness/testing, file validation, and QA on deductions and carrier confirmations).
  • Reconcile monthly invoices and payroll deductions; investigate and resolve deltas proactively with carriers, brokers, and Payroll/Finance.
  • Ensure compliance with ERISA, ACA, COBRA, HIPAA, Section 125, state leaves, and required employee notices; maintain accurate plan documents/SPDs and audit trails.
  • Resolve employee inquiries with empathy and speed; track themes, SLAs, and root causes to reduce repeat tickets and improve self-serve resources.
  • Partner with vendors/brokers on case management, escalations, eligibility, EDI/file issues, and small plan updates throughout the year.
  • Maintain data integrity across HRIS/benefits platforms; run routine audits between HRIS, payroll, and carrier systems; document controls and SOX-ready processes where applicable.
  • Support annual renewals with plan and census data, benchmarking pulls, communications, and launch readiness.
  • Contribute to benefits education and change management (guides, new-hire onboarding content, manager FAQs, and benefit fair/webinar coordination).

Requirements

  • 3–5 years in benefits administration at a growth-stage or enterprise company, benefits brokerage/TPA, or HR operations environment.
  • Experience supporting or evaluating self-funded medical plan design and administration, including working with ASO carriers, TPAs, stop-loss arrangements, and interpreting claims reporting
  • Detail orientation and operational rigor; employee support with clear written/verbal communication; cross-functional coordination (Payroll/Finance/People Ops); comfort with data audits, spreadsheets, and issue triage.
  • Hands-on experience with HRIS and benefits admin systems and carrier/broker portals; strong Excel/Google Sheets; familiarity with ticketing systems and document workflows.
  • Working understanding of ERISA, ACA, COBRA, HIPAA, Section 125, and leave/continuation basics (and willingness to deepen expertise).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
benefits administrationself-funded medical plan designclaims reportingdata auditsspreadsheetsissue triageproject managementfile validationQA on deductionsemployee communications
Soft skills
detail orientationoperational rigorclear written communicationclear verbal communicationcross-functional coordinationempathyproblem-solvingroot cause analysischange managementemployee support