Operations

• Manage the day-to-day operations of our San Francisco office, including facilities maintenance and repair, events, processes, policies, and communications. This includes:
• Serving as the in-person, main point of contact for all San Francisco office needs and questions.
• Monitoring, ordering, and stocking office supplies, snacks, and beverages in alignment with usage and our set budget.
• Actively monitor the office for facilities concerns and facilitate timely repairs with building management.
• Oversee move into our new office and prepare our new space for its opening.
• Represent Ironclad in design & construction meetings
• Assist with planning and execution of offsites with various teams
• Running an office specific food program
• Monitoring employee sentiment and workplace satisfaction to create an inclusive environment where all team members feel heard and valued, while balancing operational priorities and fostering authentic community/culture building
• Developing and managing budgets aligned with department-level goals, ensuring cost-effective operations while identifying optimization opportunities and clearly communicating financial impact to cross-functional partners
• Negotiating and maintaining vendor contracts to guarantee reliable, high-quality services while managing stakeholder relationships and ensuring accountability across multiple service delivery programs
• Creating and implementing workplace operations processes, initiatives, and playbooks that align with global strategies & company policies. Regularly updating escalation criteria and procedures based on emerging situations and executive feedback
• Ensuring all facilities comply with local regulations, safety standards while incorporating company values into key decision-making processes and maintaining adaptability to changing requirements
• Coordinating strategic space allocation with the Workplace Programs team and planning to support organizational growth, balancing functionality, employee experience, and cost considerations while collaborating with cross-functional teams
• Overseeing complex workplace event planning and execution to ensure alignment with company culture and values, delivering engaging experiences that strengthen community and support department goals, including:
• Planning and hosting end of quarter and end of year celebrations
• Curating additional Workplace-sponsored local events
• Supporting employees hosting events in remote locations
• Fostering an engaging environment & office culture through events and surprise and delights
• Participating disaster response management and business continuity planning for scenarios including natural disasters, evacuations, and emergencies, owning escalated executive outcomes
• Tracking and analyzing operational metrics to measure performance against team and department plans, identifying areas for improvement and redirecting focus when results aren't advancing key objectives

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