IronArch Technology

Senior Data Analyst

IronArch Technology

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $123,000 - $133,000 per year

Job Level

Senior

Tech Stack

JavaScriptSQL

About the role

  • Lead data ingestion and modeling from multiple VA operational and feedback sources into enterprise data platforms
  • Develop and refine CX measurement frameworks, aligning metrics to VES and VA strategic priorities
  • Design, configure, and deploy enterprise surveys that capture Veteran and staff experience data, ensuring alignment with target audiences
  • Engineer dashboards and reporting artifacts (PowerBI, Medallia, or similar) to deliver actionable insights to product teams and VA leadership
  • Visualize system architecture and integrations to contextualize data flows, operational performance, and user impact
  • Apply advanced analytics techniques (including NLP and AI-driven methods) to survey and operational data to surface trends and track change over time
  • Collaborate with VA product owners and line managers to integrate insights into ongoing decision-making, backlog prioritization, and service delivery
  • Ensure compliance with VA’s security, data governance, and accessibility (508) standards in all analytical outputs

Requirements

  • Public Trust Clearance or higher (ability to obtain and maintain required background investigation)
  • 6–8 years of experience in data analysis, data modeling, or CX measurement, ideally supporting large-scale federal programs
  • Strong proficiency with enterprise analytics and survey platforms (e.g., PowerBI, Medallia, Qualtrics, or similar)
  • Demonstrated ability to design and configure surveys and link survey outputs to operational dashboards
  • Experience working within the VA data ecosystem (Summit, CXI, VEIS, or other VA platforms)
  • Knowledge of data modeling techniques, including SQL-based analysis and pipeline development
  • Familiarity with NLP, AI, and advanced statistical methods to analyze qualitative and quantitative feedback data
  • Skilled at visual storytelling through clear dashboards, diagrams, and reports consumable by both technical and executive audiences
  • Experience working in Agile environments, delivering iterative analytical artifacts aligned to sprint goals
  • Exposure to federal IT compliance requirements, including data privacy, Section 508, and security policies
  • (#LI-remote)