Client Principal – Professional Services

Iron Mountain

Client Principal role in Professional Services team at Iron Mountain, engaging with executive stakeholders and overseeing project deliverables for successful digital initiatives.

Posted 7/30/2026full-timeRemote • Florida, New Jersey, North Carolina, Texas • 🇺🇸 United StatesLead💰 $93,400 - $124,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading strategic design workshops and managing comprehensive project documentation while ensuring successful implementation of Intelligent Document Processing solutions. Possesses strong financial acumen and exceptional client-facing skills to drive project success and protect commercial margins.

Highest-signal resume keywords

Project ManagementIntelligent Document ProcessingEnterprise Content ManagementFinancial AcumenClient-Facing Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OCR ConfigurationCloud AI ServicesLarge Language Models IntegrationAgile MethodologiesData LabelingModel TrainingConfidence ScoringHuman-in-the-Loop ReviewRisk ManagementBudget Management

Soft Skills

NegotiationPresentationCollaborationStakeholder ManagementCommunication

Tools & Technologies

AWS TextractGoogle Document AIAzure Form RecognizerJSONXML

Industry Keywords

Professional ServicesDigital ProjectsStatements of WorkP&L ManagementROI Business Cases

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Organize and lead strategic design workshops during kickoff and design phases to translate client needs into executable Statements of Work and formal contracts.
Create and oversee comprehensive project documentation, including budget/finance reports, risk registers, staff utilization logs, and project status reports.
Own the final sign-off for architecture artifacts, user stories, sprints, final scope, and acceptance criteria while ensuring solution engineers can seamlessly execute from design plans.
Function as a Professional Services SME to assist pre-sales activities, identify expansion opportunities for Iron Mountain solutions, and run project P&Ls to protect commercial margins.
Hands-on experience configuring and deploying OCR and Intelligent Document Processing (IDP) solutions using cloud AI services (AWS Textract, Google Document AI, Azure Form Recognizer, or equivalent).
Experience integrating Large Language Models (e.g., OpenAI GPT, Anthropic Claude, or open-source equivalents) into document processing pipelines to enhance extraction accuracy, handle ambiguous layouts, and generate structured outputs (JSON/XML).
Experience designing, training, and validating end-to-end IDP workflows, including data labeling, model training, confidence scoring, and human-in-the-loop review.

Requirements

What you’ll need

At least 10 years of experience as a consultant or professional services lead with a proven track record of delivering successful digital projects.
A minimum of 5 years of direct implementation experience with Enterprise Content Management platforms, advanced workflows, and agile methodologies.
Strong financial acumen to manage resource P&Ls, write business cases demonstrating ROI, and maintain a solid understanding of enterprise IT architectures and cloud technologies.
Exceptional negotiation, presentation, and client-facing documentation skills used to facilitate collaboration across complex internal and external stakeholders.

Benefits

Comp & perks

Competitive compensation and benefits packages aligned with your experience level.
Remote work flexibility (#Li-Remote) and alternative work arrangements to support personal well-being.
Generous paid time off and holiday schedules.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning, professional certifications, and career advancement within a global organization.