Director, Customer Value

Iron Mountain

Director, Customer Value at Iron Mountain overseeing customer satisfaction and revenue growth in North America. Managing a team of Customer Value Managers with a focus on strategic leadership and regional operations.

Posted 5/27/2026full-timeRemote • Arizona, Florida, Tennessee, Texas, Utah • 🇺🇸 United StatesLead💰 $163,400 - $217,900 per yearWebsite

About the role

Key responsibilities & impact

Lead and Develop People: Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives.
Manage Customer Relationships: Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty.
Drive Revenue Growth: Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance.
Optimize Operations & Collaboration: Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.

Requirements

What you’ll need

Proven Leadership: Demonstrated experience managing, inspiring, and developing a team of customer-facing professionals to exceed regional goals.
Account Management Expertise: Strong customer relationship management background with a track record of building long-term partnerships and managing large, complex accounts.
Financial & Analytical Acumen: Advanced skills in customer data analysis and reporting, with a clear focus on driving growth through renewals and revenue expansion strategies.
Core Requirements: A Bachelor’s degree or equivalent experience, professional English communication proficiency, and the ability to fulfill travel requirements of less than 5%.

Benefits

Comp & perks

Competitive compensation and benefits packages aligned with your experience level.
Flexible work options and alternative work arrangements to support your personal well-being.
Generous paid time off and holiday schedules.
Comprehensive health, wellness, and retirement plans.
Meaningful opportunities for continuous learning and professional career growth within Iron Mountain.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data analysisreportingupsell strategiescross-sell strategiesrenewal strategies

Soft Skills

leadershipcoachingmentoringcustomer relationship managementbusiness acumen

Certifications

Bachelor’s degree