Client Delivery Program Manager

Iron Mountain

Client Delivery Program Manager responsible for end to end delivery of DS cross-functional programs for customers. Coordinating with customer stakeholders and internal teams in information management solutions.

Posted 5/17/2026full-timeRemote • Arizona, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMPSDLC

About the role

Key responsibilities & impact

Responsible for leading implementation programs of low to medium complexity, multi-service line solutions for DS customers in North America
Manages a matrixed project team such as Engineering, Implementations, Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance
Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations
Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting
Creates and manages the project schedule by integrating individual workstreams and customer schedules into an overall plan
Manages the identification and coordination of dependent tasks and conflicting priorities
Develops and manages weekly status reports and issue logs
Utilizes reporting tools to measure and communicate progress, quality, and compliance
Manages customers through a system Change Control process including level of effort analysis and change implementation
Ensures internal stakeholder requirements are met including performance, quality, and financial goals
Analyzes and resolves issues
Escalates issues to senior management when required
Responsible for planning and delivering a successful program and seamlessly transitioning the customer to operations, support, and Customer Success with established escalation procedures
Supports and promotes Iron Mountain core values.

Requirements

What you’ll need

5-10 plus years of proven project management experience in a matrix environment
Bachelor’s degree in Management or related field preferred or equivalent work experience
PMP Certification desired
Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product
Experience with multiple Software Development Life Cycle (SDLC) methodologies
Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus
Experience within the outsourcing, SaaS, or hosted solutions industry is a plus
Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization
Ability to manage projects with complex team structures utilizing both on and offshore resources
Good level of empathy and active listening
Ability to manage conflicts
Ability to multitask and prioritize issues in a complex environment
Must be detail-oriented and highly organized
Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects
Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies
Cultural adaptability
English required.

Benefits

Comp & perks

Flexible to work across various time zones
Travel as required (20% when needed)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSoftware Development Life Cycle (SDLC)information managementWorkflow AutomationBusiness Process Management (BPM)Intelligent Document Processingchange controlperformance reportingrisk managementissue resolution

Soft Skills

communication skillspresentation skillsempathyactive listeningconflict managementmultitaskingprioritizationdetail-orientedorganizational skillsindependent decision making

Certifications

PMP Certification