Lead structured Voice of Customer programs across target segments — including direct customer interviews, win/loss analysis, advisory boards, and field feedback loops
Conduct rigorous market sizing, segmentation, and competitive analysis to inform strategy and investment decisions
Engage with industry analysts and participate in relevant forums to shape market narrative and gather forward-looking insight
Own the end-to-end product roadmap for front-of-lifecycle DC infrastructure services
Define product vision grounded in market dynamics, competitive intelligence, and customer need across different segments and geos
Identify white space opportunities and build recommendations that drive differentiation, revenue growth, and operational scalability
Build robust business cases for new capabilities and investments, including market opportunity sizing, financial modeling, pricing strategy, and ROI projections
Define success metrics and KPIs for each capability area; establish clear go/no-go criteria and track performance post-launch
Partner with cross-functional teams to ensure plans are grounded in realistic growth targets, cost structures and margin levels
Develop and deliver compelling executive-level presentations to secure investment, alignment, and go-forward decisions from Leadership Teams
Drive cross-functional consensus across Technology/Engineering, Operations, Commercial and Finance — managing competing priorities and navigating organizational complexity
Maintain a clear, regularly updated product narrative that keeps stakeholders informed and engaged throughout the product lifecycle
Partner with Sales, Marketing, and other GTM teams to develop positioning, packaging and pricing strategies for new capabilities
Partner with Technology/Engineering on software build-out
Partner with Operations on onsite / shop floor processes. Define service specifications, SLAs, and acceptance criteria in partnership with delivery stakeholders
Work across end-to-end teams (from Marketing to Billing) to ensure service capabilities are operationally ready to scale
Support enablement efforts
Support pipeline development through customer engagements, RFPs, and executive briefings; serve as a product SME in customer-facing conversations
Establish feedback mechanisms to continuously improve service quality and customer satisfaction measured through NPS scores
Track product performance against success metrics/KPIs set prior to launch

Requirements

15+ years of Product Management experience, with a focus on enterprise data center infrastructure
Deep domain knowledge of the Data Center ecosystem — including Hyperscale cloud builders (AWS, Azure, GCP, Oracle, etc.), Neo Cloud / GPU cloud operators, Enterprise DC environments, and CoLo providers (Equinix, Digital Realty, etc.)
Hands-on familiarity with front-of-lifecycle workflows: hardware procurement and configuration, rack and stack, staging and integration, deployment logistics, and smart hands services
Demonstrated ability to develop and present business cases and strategic plans to senior leadership, and to achieve buy-in across complex, matrixed organizations
Strong analytical skills — comfortable building financial models, sizing markets, and synthesizing qualitative and quantitative data into clear recommendations
Excellent communication and storytelling skills; able to translate technical complexity into crisp, compelling narratives for executive and customer audiences
Experience engaging with industry analysts and customers as a product spokesperson
Bachelor's degree or equivalent experience is required, MBA preferred.

Benefits

Employee's starting salary may vary based on a variety of factors.
Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementmarket sizingcompetitive analysisfinancial modelingpricing strategyROI projectionssuccess metricsKPI trackingbusiness case developmentfront-of-lifecycle workflows

Soft Skills

analytical skillscommunication skillsstorytelling skillscross-functional collaborationexecutive presentationstakeholder engagementstrategic planningconsensus buildingcustomer engagementfeedback mechanism establishment

Certifications

Bachelor's degreeMBA