Iron Mountain

Data Entry Supervisor

Iron Mountain

full-time

Posted on:

Location Type: Office

Location: Dublin • Ireland

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About the role

  • The Data Entry Supervisor is responsible for the daily functions within the Data Entry team.
  • Ensures that department goals and targets are met with the primary focus on quality data entry procedures and service for our customers.
  • Accountable for ensuring the department policies and procedures are adhered to by the team.
  • Provide requisite training and work environment for employees.
  • Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team
  • Create and maintain data entry screens through IM Data Entry module GDE
  • Regular communication and support for team on service performance and updates on new company policy, programs or services
  • Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations
  • Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators
  • Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses
  • Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality
  • Maintain working relationship with other departments teams , Transport, Warehouse, Digital Scanning and the Commercial Team
  • Communicate with Operations regarding data entry requirements
  • Communicate with Administration team on any data entry projects and special pricing that may have to be administered
  • Provide activity reports and data entry exception tracking review and analysis
  • Collaboration with Account Management, Operations, Customer Service and Administration on customer needs

Requirements

  • Strong team leadership skills and customer support activities are required
  • Computer literacy and ability to use on-line system for input, maintenance and inquiries
  • Competency in computer software packages (Microsoft office, Google Sheets Google Docs)
  • Excellent verbal and written communication skills
  • Excellent organization, motivation, leadership, and interpersonal skills
  • Ability to Travel between our sites in Dublin and a Kildare is a requirement
  • Ability to lead, coach, and mentor staff
  • At least 2 years of supervisory experience in a service related industry referred but not essential
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entry proceduresdata integritydata analysisstaffing forecastingquality indicatorstraining and developmentrecruitmentexception tracking
Soft Skills
team leadershipcustomer supportcommunicationorganizationmotivationinterpersonal skillscoachingmentoring