Iron Mountain

Data Entry, QC Supervisor

Iron Mountain

full-time

Posted on:

Location Type: Office

Location: Dublin • Ireland

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About the role

  • Responsible for the daily functions with the QC & Data Entry team.
  • Ensures that department goals and targets are met with the primary focus on quality QC and data entry procedures and service for the customers.
  • Accountable for ensuring the department policies and procedures are adhered to by the QC and data entry team.
  • Provide requisite training and work environment for employees.
  • Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team.
  • Create and maintain data entry screens through IM Data Entry module GDE.
  • Regular communication and support for team on service performance and updates on new company policy, programs or services.
  • Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations.
  • Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators.
  • Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses.
  • Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality.
  • Maintain working relationship with other departments teams, Transport, Warehouse, DS and the Commercial Team.
  • Communicate with Operations regarding data entry requirements.
  • Provide activity reports and data entry exception tracking review and analysis.
  • Collaboration with Account Management, Operations, Customer Service and Administration on customer needs.

Requirements

  • At least 2 years of supervisory experience in a service related industry is required, but not essential.
  • Strong team leadership skills and customer support activities are required.
  • Computer literacy and ability to use on-line system for input, maintenance and inquiries.
  • Competency in computer software packages (Google Sheets, Google Docs).
  • Excellent verbal and written communication skills.
  • Excellent organization, motivation, leadership, and interpersonal skills.
  • Ability to Travel between our sites in Damastown, Aerodrome as required.
  • Ability to lead, coach, and mentor staff.
Benefits
  • 23 days annual leave + bank holidays, increasing with length of service.
  • Laya Health Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
  • Generous pension scheme, with Iron Mountain contributing upto 7%, depending on your contribution, plus Life Assurance covering four times your annual salary.
  • Voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryquality controldata analysisstaffing forecastingcustomer data integrity
Soft Skills
team leadershipcustomer supportcommunicationorganizationmotivationinterpersonal skillscoachingmentoring