Director

• Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy
• Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting)
• Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction
• Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing
• Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability
• Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments
• Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships

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