IT Support

• Global operational support of all systems to meet and exceed SLAs for internal and external customers (including meeting information security requirements and standards)
• Manage multiple simultaneous, on-going IT-related projects within tight deadlines
• Develop and implement operational process, automation, rationalization, and best practices that drive agile customer-focused results and continued cost improvement
• Manage hardware and software procurement, vendor and maintenance agreements, software licensing compliance, hardware and software inventory, and other financial management activities
• Work across organizations to drive priorities, and meet customer deliverables
• Tight collaboration with Information Security teams to drive operational security
• Take a holistic view of IMDC and US Government IT across teams and functions to establish and execute the best structure, architecture, and approach for standardization, scalability, and performance of the systems, processes, and applications landscape
• Implement improved tooling, technologies, automation, KPIs, and processes

Manager, IT Infrastructure Operations, Data Centers – US Government

Benefit Specialist

Director, Enterprise Architecture

Head of Enterprise Architecture

Threat Emulation and Exploit Engineer

Help Desk Supervisor, TS/SCI w/Poly