Account Manager

• Provide employee relations leadership by ensuring compliance to company policies and practices; respond to field inquiries and direct resources that can assist or accelerate issue resolution.
• May conducts complex investigations and mitigates risk by ensuring compliance with government entities/programs
• Conduct formal (ERL class series, Performance Management) and informal (change management, conducting difficult conversations) training for front line leaders (S).
• Serve as advocate and advisor for front line supervisors and managers.
• Ensure the team is working within the defined service delivery model using tools and frameworks as prescribed.
• Monitors case volume, SLAs, and CSAT results. Coaching and guidance as needed.
• Serves as M&A ER Workstream lead for ER and LR Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies that advance organizational and employee growth.
• Ensures ER and LR teams work in partnership to understand 'hot spots' that could lead to union organizing

LATAM Employee Relations – Labor Relations Manager

Account Coordinator

Account Manager

Sales and Partnerships Associate

Key Account Manager