Key Account Manager
SEK Security Ecosystem Knowledge
LATAM Employee Relations – Labor Relations Manager
Iron Mountain
full-time
Posted on:
Location Type: Hybrid
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide employee relations leadership by ensuring compliance to company policies and practices; respond to field inquiries and direct resources that can assist or accelerate issue resolution.
- May conducts complex investigations and mitigates risk by ensuring compliance with government entities/programs
- Conduct formal (ERL class series, Performance Management) and informal (change management, conducting difficult conversations) training for front line leaders (S).
- Serve as advocate and advisor for front line supervisors and managers.
- Ensure the team is working within the defined service delivery model using tools and frameworks as prescribed.
- Monitors case volume, SLAs, and CSAT results. Coaching and guidance as needed.
- Serves as M&A ER Workstream lead for ER and LR Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies that advance organizational and employee growth.
- Ensures ER and LR teams work in partnership to understand 'hot spots' that could lead to union organizing
Requirements
- College Degree
- Demonstrates a minimum of 5-8 years of Labor and Employee Relations experience
- Possesses broad knowledge of all internal HR programs and services
- Ability to understand and interpret government rules/regulations and laws
- Ability to communicate and present effectively to all levels of the organization, in particular front line leadership
- Has a strong sense of urgency in both solving problems and defining problem solutions to mitigate future risk and issue recurrence
- Proven skills in Google Suite
Benefits
- Ability to work remote
- Competitive compensation and benefits package
- Total Rewards to support your career and wellbeing
- Professional development and growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Labor RelationsEmployee RelationsComplianceInvestigationsPerformance ManagementChange ManagementCoachingProblem SolvingRisk MitigationHR Programs
Soft skills
LeadershipCommunicationAdvisingTrainingCollaborationAnalytical ThinkingUrgencyInterpersonal SkillsConflict ResolutionPresentation Skills