Regional Workforce Administrator, Data Management Analyst
Iron Mountain
full-time
Posted on:
Location Type: Office
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Serve as the primary regional point of contact for the outsourced WFA service provider, monitoring case resolution and providing performance feedback to ensure optimal, compliant service delivery.
- Support the identification of service optimization opportunities by analyzing delivery data and metrics, and assisting with regional requirements for HR system enhancements and process changes.
- Ensure compliance with global data standards by collaborating with the outsourced vendor and the HR Technology team to maintain accurate employee data in the HRIS (e.g., Workday), and leading data audit cleanup initiatives.
Requirements
- 3-5 years of experience in HR operations, HR administration, or an HR shared services environment, with a focus on data management or service delivery.
- Strong knowledge of HRIS systems (Workday strongly preferred) and HR ticketing systems (e.g., ServiceNow).
- Proven ability to interact with and manage aspects of an outsourced service provider relationship, utilizing excellent analytical and problem-solving skills to manage complex issues.
- Full professional proficiency in English and Spanish (for LATAM support).
Benefits
- A culture of belonging where you are encouraged to use your voice.
- The opportunity to make a significant impact within an ever-evolving global organization.
- Total Rewards to support your career and well-being.
- Global connectivity with over 26,000 colleagues across 60 countries.
- Flexibility and a supportive work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR operationsHR administrationdata managementservice deliveryHRISdata analysisdata auditproblem-solvinganalytical skills
Soft skills
communicationinterpersonal skillsrelationship management