Key Account Manager

iRhythm Technologies, Inc.

Key Account Manager growing complex healthcare accounts for iRhythm, a digital cardiac-health company. Supporting customers, improving workflows, and driving account performance across the Greensboro area.

Posted 8/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $83,000 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the healthcare and medical device sectors, with a strong focus on driving performance and improving customer workflows. Proficient in utilizing CRM tools and data analysis to enhance account strategies and stakeholder communication.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce ProficiencyAnalytical SkillsStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer SuccessData AnalysisPerformance MeasurementProcess Improvement

Soft Skills

Self-DirectedProactiveCollaborativeFlexibleAdaptive

Tools & Technologies

CRMSalesforceMicrosoft OfficeReporting ToolsZioSuiteMyZio

Industry Keywords

HealthcareMedical DeviceBiotechnologyCustomer SatisfactionAccount Performance

About the role

Key responsibilities & impact

Partner strategically with the Sales organization to ensure customer and patient success within the large-account segment
Drive customer and account performance by monitoring registration volume, device inventory, satisfaction, clinical effectiveness, and workflow efficiency
Serve as the primary point of contact for internal teams regarding assigned customers
Liaise with billing, clinical operations, legal, finance, inventory, and customer care stakeholders
Train customers on iRhythm service tools, including ZioSuite and MyZio
Resolve customer issues promptly
Evaluate processes and customer workflows continuously
Suggest process improvements and additional technology to create efficiencies
Manage, onboard, and support assigned accounts
Attend and support key customer meetings and Sales Quarterly Business Review sessions
Establish and maintain relationships with accounts and the internal Sales organization
Lead or participate in strategic initiatives within assigned accounts
Conduct in-person account-management initiatives as needed
Monitor and communicate performance trends across assigned accounts
Develop action plans to improve account performance

Requirements

What you’ll need

Bachelor’s degree is highly preferred, or equivalent combination of education, training, and experience
At least 3 years of experience in an account management or customer success role supporting large or complex accounts
Proven experience as an Account Manager, Key Account Manager, or Sales Account Manager in healthcare, medical device, or biotechnology
Self-directed and proactive
Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level
Ability to multitask and prioritize in a fast-paced environment
Proficiency with CRM, Salesforce, reporting tools, and Microsoft Office
Exceptionally collaborative, highly responsive, flexible, and adaptive
Willingness to travel up to 20%
Strong analytical skills and ability to identify trends and present succinct, actionable information
Understanding of applying key performance measurements to drive commercial development

Benefits

Comp & perks

Medical, dental, and vision insurance starting on the first day
Health savings account employer contributions when enrolled in a high deductible medical plan
Cafeteria plan pre-tax benefits, including FSA, dependent care FSA, and commute reimbursement accounts
Travel reimbursement for medical care
Noncontributory basic life insurance
Short- and long-term disability
Emotional health support for you and your loved ones
Legal, financial, identity theft, pet, and child referral assistance
Paid parental leave
Paid holidays
Travel assistance for personal trips
PTO
401(k) with company match
Employee Stock Purchase Plan
Pet insurance discount
Unlimited LinkedIn Learning classes
Competitive compensation package