Drive the overall development of the Global Clinical Operations training strategy through collaboration with leadership; identifying training gaps and developing targeted solutions to improve production quality and efficiency
Be a change champion, continuously refining training methods, curriculum, and instructional design to improve engagement and effectiveness
Ensure compliance with regulatory and quality standards, integrating training with ongoing FDA remediation efforts
Monitor training effectiveness, utilizing data-driven approaches to adjust methodologies and maximize learning impact
Lead and develop a team of onshore and offshore trainers, ensuring alignment with business growth and quality objectives
Oversee new hire training to ensure QCTs are onboarded efficiently and achieve competency milestones on schedule
Drive ongoing competency progression, providing refresher training and skills enhancement to support performance improvement
Requirements
Experience in clinical training, healthcare operations, or a similar regulated environment (cardiac, healthcare diagnostics, or medical device preferred)
Prior leadership experience managing trainers, instructional designers, or competency programs; preferably across both onshore and offshore teams
Hands-on approach; this is a working leader role, requiring direct involvement in training delivery, coaching, and operational problem-solving
Change agent mindset; must be adaptable, able to implement new training strategies to drive measurable improvements in technician performance
Strong cross-functional collaboration skills, especially with production leadership, compliance teams, and quality assurance
Familiarity with training metrics and assessment methodologies to gauge effectiveness and drive data-backed refinements
Ability to scale training programs in a high-growth, fast-paced environment while maintaining high-quality outcomes
Bachelor’s degree (or equivalent experience in training, education, healthcare operations, or a related field)
Minimum of 8 years of relevant work experience and 3 years of training program experience, including people management responsibility
Experience working in regulated healthcare settings with an understanding of compliance, quality, and operational performance
Track record of leading process improvements, implementing new training methodologies, and using data to enhance learning effectiveness
Formal clinical background - RN, Paramedic, or CCT highly preferred - but Allied Health backgrounds acceptable.
Benefits
medical, dental and vision insurance
paid holidays
paid time off
401K (w/ company match)
Employee Stock Purchase Plan
annual organizational/cultural committee events
Applicant Tracking System Keywords
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