Customer Experience Program Manager, West Region

iRhythm Technologies, Inc.

Program Manager designing customer-experience strategies for iRhythm’s digital cardiac-health solutions. Partnering with health systems and sales teams to drive Zio Service adoption and care standardization.

Posted 8/11/2026full-timeRemote • Arizona, Colorado, Idaho, Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing customer experience solutions within the healthcare landscape, particularly in cardiology and clinical sales. Proficient in leveraging data analytics and insights to optimize customer engagement and operational efficiencies.

Highest-signal resume keywords

Customer Experience StrategyCardiology ExperienceSalesforce ProficiencyData Analysis and InsightsClinical Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey DesignOperational Efficiency CreationPerformance Metrics TrackingProcess ImprovementConsultative Sales

Soft Skills

Influencing Across TeamsBuilding TrustStrong Communication SkillsAdaptability in AmbiguityMultitasking and Prioritization

Tools & Technologies

SalesforceMicrosoft OfficeVisio

Industry Keywords

Healthcare LandscapeCardiac ArrhythmiasPopulation HealthElectrophysiologyLarge Health Systems

About the role

Key responsibilities & impact

Partner with sales, commercial teams, and large health systems to design and execute customer experience solutions
Manage an average of 6 opportunities concurrently
Support customer clinical, operational, and financial goals by designing customer journeys that drive adoption of the Zio Service
Align customer experience with brand priorities to make it streamlined, personalized, and optimized
Create and lead end-to-end customer experience strategy and differentiated solutions using insights, analytics, and best practices
Create operational efficiencies and standardize care for patients with cardiac arrhythmias
Partner with cardiovascular service-line, population-health, cardiology, and electrophysiology stakeholders to align goals and success metrics
Identify challenges in cardiac monitoring programs and recommend optimization solutions
Create standardized, reproducible customer engagement experiences using career experience and iRhythm tools
Collaborate with CX Senior Manager peers, geographic sales leadership, EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations, and Customer Service
Prioritize work aligned with iRhythm business goals
Track performance metrics demonstrating physician adoption across large health systems
Partner strategically with geographic sales teams to support business plans and penetration of large health systems

Requirements

What you’ll need

Bachelor’s degree required; experience may count toward a degree requirement
Master’s degree preferred
Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree
Experience in device or clinical sales with large health systems in a consultative capacity preferred, or healthcare experience in process improvement, cardiovascular leadership, or a clinical degree preferred
Ability to influence across teams and collaborate effectively
Ability to build trust with sales teams, cross-functional partners, and customers
Flexibility to meet iRhythm business goals
Ability to onboard and execute within the role within 3–6 months
Strong communication and presentation skills
Ability to analyze data and derive insights for recommendations
Ability to adapt quickly and perform during ambiguity and complexity
Strong understanding of the healthcare landscape
Cardiology experience preferred
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Salesforce
Proficiency with Microsoft Office and Visio
Ability to travel up to 50%

Benefits

Comp & perks

Opportunity to grow skills and career
Travel up to 50%
Inclusive workforce
Equal employment opportunity
Reasonable accommodations for qualified individuals with disabilities