Customer Experience Program Manager – Central & Northeast Region

iRhythm Technologies, Inc.

Program Manager enhancing customer experience by collaborating with health systems and driving adoption of the Zio Service. Working remotely for a leading digital healthcare company.

Posted 5/21/2026full-timeRemote • Illinois, Minnesota, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Ability to perform the role effectively for an average of 6 opportunities concurrently
Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs
Identify challenges with the current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service
Accountable to prioritizing work that meets the needs of iRhythm business goals

Requirements

What you’ll need

Bachelor’s degree required, Master’s degree preferred
Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Ability to influence across teams with strong teamwork and collaboration
Willingness to be flexible to the needs of IRTCs business goals
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)

Benefits

Comp & perks

Health insurance
Flexible work hours
Professional development opportunities
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer experience strategyoperational efficienciesstandardization of careconsultative salesprocess improvementcardiovascular leadership

Soft Skills

teamworkcollaborationcommunicationpresentationadaptabilityinfluence