Key Account Manager

iRhythm Technologies, Inc.

Key Account Manager responsible for managing and nurturing iRhythm's highest-volume accounts. Focusing on driving performance and providing value services to customers in cardiac health solutions.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 per yearWebsite

About the role

Key responsibilities & impact

Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
Act promptly to resolve customer issues.
Provide continuous evaluation of processes and customer workflow.
Suggest new methods to create efficiencies through improved processes and additional technology.
Leverage iRhythm regional expertise as necessary.
Manage, onboard, and support assigned accounts.
Attend and support key customer meetings and sales Quarterly Business Review sessions.
Establish and maintain strong relationships with accounts and the internal sales organization.
Lead or participate in strategic initiatives within assigned accounts.
Conduct in-person account management initiatives as needed.
Monitor and communicate key performance trends across assigned accounts.
Work to develop action plans to improve account performance.

Requirements

What you’ll need

A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
At least 3 years in an account management or customer success role supporting large or complex accounts.
Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
Self-directed and proactive.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
Exceptionally collaborative, highly responsive, flexible, and adaptive.
Must be willing to travel up to 20%.

Benefits

Comp & perks

medical, dental, and vision insurances (all of which start on your first day)
health savings account employer contributions (when enrolled in high deductible medical plan)
cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
travel reimbursement for medical care
noncontributory basic life insurance & short/ long term disability
Emotional health support for you and your loved ones
Legal /Financial / identity theft/ pet and child referral assistance
paid parental leave
paid holidays
travel assistance for personal trips
PTO
401(k) plan (with company match)
Employee Stock Purchase Plan
pet insurance discount
unlimited number of LinkedIn Learning classes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successperformance monitoringworkflow efficiencyclinical effectivenessdevice inventory managementprocess evaluationaction planningtraining

Soft Skills

self-directedproactivecommunicationpresentationinfluencemultitaskingprioritizationcollaborationresponsivenessadaptability