Key Accounts Manager

iRhythm Technologies, Inc.

Key Account Manager responsible for supporting large accounts in cardiac health solutions. Cultivate relationships and drive performance collaborating with internal teams and customers.

Posted 5/1/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $83,000 - $108,000 per yearWebsite

About the role

Key responsibilities & impact

Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
Act in a timely manner to resolve customer issues.
Provide continuous evaluation of processes and customer workflow.
Suggest new methods to create efficiencies through improved processes and additional technology.
Leverage iRhythm regional expertise as necessary.
Manage, onboard, and support assigned accounts.
Attend and support key customer meetings and sales Quarterly Business Review sessions.
Establish and maintain strong relationships with accounts and the internal sales organization.
Lead or participate in strategic initiatives within assigned accounts.
Conduct in-person account management initiatives as needed.
Monitor and communicate key performance trends across assigned accounts.
Work to develop action plans to improve account performance.

Requirements

What you’ll need

Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
At least 3 years in a sales, account management or customer success role supporting large or complex accounts.
Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment.
Self-directed and proactive.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
Ability to multi-task and prioritize in a fast-paced environment.
Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
Exceptionally collaborative, highly responsive, flexible, and adaptive.
Must be willing to travel to Regional and National internal meetings.
Must be willing to travel 30% or higher depending on the needs of the customer within assigned market.

Benefits

Comp & perks

medical, dental, and vision insurances (all of which start on your first day)
health savings account employer contributions (when enrolled in high deductible medical plan)
cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
travel reimbursement for medical care
noncontributory basic life insurance & short/ long term disability
emotional health support for you and your loved ones
legal / financial / identity theft/ pet and child referral assistance
paid parental leave
paid holidays
travel assistance for personal trips
competitive PTO
401(k) (with company match)
Employee Stock Purchase Plan
pet insurance discount
unlimited amount of Linked In Learning classes

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successsalesclinical effectivenessworkflow efficiencyprocess evaluationperformance monitoringdevice inventory managementcustomer satisfactionaction planning

Soft Skills

self-directedproactivecommunicationpresentationinfluencemulti-taskingprioritizationcollaborationresponsivenessadaptability