Iress

Customer Solutions Design Consultant

Iress

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Partnering with Commercial, Product and Support teams to design solutions that go beyond single-product use cases
  • Supporting early-stage opportunities by working alongside Sales and Account Managers to validate solution feasibility
  • Building strong client relationships to understand, shape and define business needs and desired outcomes
  • Leading solution design discussions using user story mapping, iterative design techniques and best-practice approaches
  • Translating client requirements into scalable, repeatable solution designs aligned to existing product and integration capabilities
  • Ensuring alignment across cross-functional teams by creating a shared understanding of client goals and solution vision
  • Documenting scope, managing changes and ensuring designs can be effectively delivered by implementation teams
  • Acting as a trusted advisor to senior client stakeholders, providing insight into industry trends, best practice and solution value
  • Developing prototypes and contributing to configuration and testing activities to bring solutions to life
  • Leveraging your expertise to continuously uplift and scale the client experience across Iress

Requirements

  • A strong consulting presence with exceptional communication skills, able to influence and build trust at all levels
  • Proven ability to elicit, define and translate client requirements into clear user journeys and incremental delivery milestones
  • Deep expertise in Xplan, with broader knowledge of the Iress product suite highly regarded
  • Strong understanding of client markets, business models and commercial drivers within financial services
  • Excellent problem-solving skills, with the ability to articulate complex challenges and align them to solution outcomes
  • Ability to manage multiple workstreams, prioritising effectively in a fast-paced, client-facing environment
  • Strong attention to detail with the ability to synthesise and interpret complex information from multiple sources
  • Experience working in agile environments and familiarity with tools such as Jira (preferred)
  • A creative mindset, with the ability to shape innovative yet practical solutions
Benefits
  • 8 additional paid days per year to extend your weekends
  • Hybrid working
  • Generous cash bonus for every successful referral
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school
  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
  • 3 days’ paid leave per year to participate in charity initiatives
  • Discounted health insurance premiums
  • Access to learning and development programs through LinkedIn Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user story mappingiterative design techniquessolution designprototypingconfigurationtestingXplanIress product suiteagile methodologiesincremental delivery
Soft Skills
consulting presencecommunication skillsinfluencetrust buildingproblem-solvingattention to detailsynthesis of informationcreativityclient relationship managementprioritization