IQVIA

Field Engineer

• Safely and efficiently uninstalls system hardware and installs requested computer systems and hard drives.
• Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements.
• Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently.
• Teaches a variety of hospital staff how to comfortably navigate new operating systems.
• Autonomously ensures each project is completed effectively to the requests of off-site project managers.
• Supporting a medication dispensing product.
• Training for this role will be provided and is paid.

MedTech Field Service Technician

Vice President

• This client-facing role will be accountable for leading continued growth of IQVIA’s Biotech Solutions in APAC
• Oversee operational success of global study programs
• Drive engagements with new emerging biotech (EBP) customers across the APAC region
• Maintain and expand existing EBP customer relationships
• Oversee the APAC IQVIA Biotech project leadership teams for successful project and program delivery
• Advocate for an intentional, well-executed integrated operations delivery model with global IQVIA Biotech
• Ensure optimal allocation of resources for P&L management of IQVIA Biotech APAC
• Support quality, consistency and innovation of IQVIA APAC’s broader solutions
• Work as a regional point of contact with IQVIA’s global project leadership team
• Drive resolution of regional customer delivery issues and financial commitments
• Involvement in key initiatives to ensure consistency and achievement of APAC financial and operational targets

VP, Strategic Solutions – JAPAC

Program Manager

• Maintains and validates the project scope, plans and schedules for moderately complex programs
• Monitors identified risks to program success and informs applicable stakeholders
• Manages project delivery process, scope, and costs of non-complex projects under broad supervision
• Manages stakeholder relationships; executes strategic program communication plan
• Evaluates program results against success metrics; recommends changes to processes, resources and solutions that incorporate interdependencies across products

Associate Program Manager

Events

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
• Receive, triage, review and process Lifecycle safety operational data.
• Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications
• Liaise with Project Manager by proactively identifying issues and proposing solutions.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives.

Medical Information and Adverse Event Intake Specialist, English, Two Additional Foreign Languages

Customer Support

• Providing prompt, professional and courteous customer service
• Resolving complex customer issues for service notifications
• Taking an average daily call volume that meets or exceeds department service quality standards
• Managing incoming requests through group queue system
• Proactively managing and prioritizing customer requests
• Participating with management in personal and departmental goal-setting
• Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
• Maintaining current knowledge of BD CareFusion Infusion products

Customer Support Representative

• Troubleshoot and repair existing devices and document the activities performed.
• Replace hardware parts, as well as software updates and calibrations.
• Perform bi-annual or yearly preventative maintenance as determined by the customer.
• Assist in the installation and implementation of new devices at customer locations.
• Conduct routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools assigned by customer.
• Be available on-call including nights and weekends.
• Training for this role will be provided and is paid.

Account Manager

• Educate and sell a new transplant therapeutic
• Convey complex clinical, access & reimbursement information to customers and key stakeholders
• Utilize strong interpersonal skills to establish relationships of trust
• Develop solutions within the company framework that meet customer needs
• Work closely with cross functional peers to ensure availability of company suite of services as appropriate

Transplant Key Account Manager

Content Marketing Manager

• Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (Content Design Specialists. Project Managers, Quality team, External Vendors, Talent Managers, etc.)
• Analyze formatting quality issues and work on global and local improvement plans with Content Design Team
• Lead root cause analyses and corrective actions & preventive actions for Content Design resources
• Participate in meetings with vendors to address formatting quality issues and preventive actions
• Support Talent Mangers and Quality Team in anticipating and dealing with quality issues
• Flag potential resources for promotion or demotion based on quality results
• Identify quality verified resources for Content Design Team
• Drive global quality strategy and establish tools to monitor the quality of formatting work
• Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function
• Contribute to conceive developments/enhancements and best practices in formatting quality

Content Design Quality Specialist

• Own sales performance: Meet sales and activity targets, apply national strategy locally and escalate issues promptly to protect supply and service levels.
• Engage customers remotely: Build trust based relationships with pharmacists, pharmacy managers and decision makers to maximise partnership opportunities, satisfaction and loyalty.
• Resolve inbound queries and orders: Handle customer questions and process inbound orders, coordinating with Key Account Managers and internal teams to ensure a smooth experience.
• Use insight to plan: Analyse multiple data sources, including sales data, to prioritise accounts and develop robust, tactical account plans that deliver results.
• Promote across channels: Capture customer consent and deliver tailored multi channel promotional activity aligned to account needs.
• Collaborate to win: Mobilise internal stakeholders, share local insights and support decision making to enhance the organisation’s reputation as a trusted vaccine provider in the UK.

Vaccines Account Manager

Call Center Representative

• Professional support for a defined customer base in the healthcare sector
• Handling incoming phone and written inquiries regarding health insurance billing
• Qualified, customer-focused and timely processing
• In-depth research using various software solutions
• Use of a ticketing system for internal communication
• Processing of department-internal mail
• Input of experience and ideas to improve customer service

Contact Center Representative – Hybrid

Manager

• Lead the Study Management Team (SMT).
• Ensure availability of required reports to support real time tracking of trial status according to trial plan.
• Manage timely and accurate documentation and communication of trial progress.
• Act as primary contact for Country and Regional staff.
• Partner with the Global Trial Lead to execute and oversee central activities.
• Ensure issue escalation and drive issue resolution.
• Establish enrollment commitments and ensure actual enrollment meets projected commitments across the regions at the clinical trial level.
• Ensure timely tracking and filing in appropriate systems, as required at central trial oversight level.
• Create and update trial-specific documents as required.
• Provide central documents required for HA/EC/IRB submission.
• Ensure compliance with Health Authority regulations and guidelines and internal standard operating procedures and processes.

Global Senior Trial Delivery Manager – Sponsor Dedicated

Business Analyst

• Verify licensing business rules, purchase entitlement, and usage to generate a compliance report using tools like Flexera and SNOW.
• Identify to remediate unauthorized or unlicensed software.
• Prepare reports for requests from end users, managers, and developers for SAM data.
• Reports on software usage, license allocation, compliance status, and cost-saving opportunities.
• Maintain data in structured formats for dashboards and executive reporting.
• Maintain inventory, usage of licensed software across the enterprise.

Asset Management Analyst

• Verify licensing business rules, purchase entitlement, and usage to generate a compliance report using tools like Flexera and SNOW.
• Support internal and external audits, ensuring license records are accurate and up to date.
• Identify and report to remediate unauthorized or unlicensed software.
• Collect and analyze data for budgeting, cost comparisons, cost avoidance, and savings opportunities.
• Assist in forecasting software spend by business unit and product tier.
• Document findings and follow through on cost-saving initiatives with Business Owners.
• Respond to requests from end users, managers, and developers for SAM data.
• Generate reports on software usage, license allocation, compliance status, and cost-saving opportunities.
• Maintain data in structured formats for dashboards and executive reporting.
• Build and maintain inventory, license, usage of licensed software across the enterprise.
• Track software lifecycle from request, approval to retirement.

Software Asset Manager

Analyst

• Lead the design, deployment, and configuration of BMC Discovery across enterprise environments
• Ensure accurate discovery of servers, applications, databases, cloud services, and network devices
• Develop and maintain patterns, rules, and TPL scripts to enhance discovery capabilities
• Collaborate with ITSM, CMDB, and infrastructure teams to ensure data integrity and alignment with business processes
• Coordinate with M&A teams and project teams to deploy and integrate other software discovery agents during acquisitions, divestitures, and large-scale IT projects
• Troubleshoot and resolve issues related to discovery scans, credentials, and integrations
• Provide best practices, governance, and compliance guidance for Discovery and CMDB usage
• Conduct regular audits to validate discovered data and improve accuracy
• Document processes, configurations, and provide training to internal teams.

Network Asset Discovery Analyst

QA Engineer

• Plan, schedule, conduct, report and close audit activities in any of the countries involved with IQVIA contracts to assess compliance with applicable regulations/guidelines, customer requirements, IQVIA SOPs and project specific guidelines/instructions
• Evaluate audit findings and prepare and distribute reports to operations staff, management, and customers
• Provide interpretation and consultation to project teams on regulations, guidelines, compliance status, and policies and procedures
• Provide consultation to customers and monitors in interpretation of audit observations and formulation of corrective action plans
• Manage Quality Issues
• Present educational programs and provide guidance to operational staff on compliance procedures
• Review, approve investigations, Root Cause Analysis (RCA), Corrective Action Prevention (CAPA) and Effectiveness Check (EC) plans and track till closures for quality events arising from Quality Issues, Audits, Inspections or during similar QA activities
• Provide quality assurance consultancy activities and projects for clients within budget and established timelines
• Evaluate policies and procedures for compliance with applicable regulations/guidelines and provide recommendations to management for continuous process improvements
• Host audits/inspections
• Ensure proper conduct of customer-initiated audits and mock regulatory inspections, and assist in regulatory facility inspections
• May perform GLP Archivist duties where needed
• Manage/oversee quality events updates in eQMS and/or Maintains the electronic quality management system (eQMS) and provides support in relation to the audit lifecycle
• Lead/collaborate/support in QA initiatives/projects for quality, process improvements
• Assist in training of new Quality Assurance staff

MedTech Field Service Technician

VP, Strategic Solutions – JAPAC

Associate Program Manager

Medical Information and Adverse Event Intake Specialist, English, Two Additional Foreign Languages

Customer Support Representative

MedTech Field Service Technician

Transplant Key Account Manager

Content Design Quality Specialist

Vaccines Account Manager

Contact Center Representative – Hybrid

Global Senior Trial Delivery Manager – Sponsor Dedicated

Asset Management Analyst

Software Asset Manager

Network Asset Discovery Analyst

Senior QA Auditor, GCP