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MI Operations Specialist
IQVIAMedical Information Operations Specialist at IQVIA, a global clinical research and healthcare intelligence provider. Processing safety reports and answering patient and healthcare-professional product inquiries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical information call center services, including processing safety and product quality information, and creating Adverse Event and Product Quality Complaint reports. Proficient in English and capable of translating content, with a strong understanding of pharmacovigilance and medical terminology.
Highest-signal resume keywords
Medical Information Call Center ServicesPharmacovigilance ExperienceAdverse Event ReportingFluency in EnglishBachelor's Degree in Life Sciences
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical TerminologyCase QueriesProduct Quality Complaint ReportingLifecycle Safety Data Processing
Soft Skills
CommunicationTriage SkillsSummarization
Industry Keywords
Product Safety ProfilesTherapeutic AreasProduct EnquiriesApproved Call Scripts
About the role
Key responsibilities & impact- Perform medical information call center services
- Process safety and product quality information to optimize product safety profiles across therapeutic areas
- Receive and document incoming telephone calls, voicemails, chats, faxes, and emails reporting Lifecycle Safety Data
- Triage the MI mailbox
- Translate content where necessary
- Respond to product enquiries from patients and healthcare providers
- Summarize reports based on vital project information
- Identify and transfer out-of-scope inquiries to the local point of contact
- Disseminate accurate product-use information using approved call scripts and resources
- Create Adverse Event and Product Quality Complaint reports, including concise data entry, medical terminology, narratives, and case queries
- Clarify, confirm, and capture adverse event and product quality information
Requirements
What you’ll need- Bachelor's degree in Life sciences or a related field (mandatory)
- Fluency in English (mandatory; will be evaluated)
- Previous MI experience (desirable)
- 1 year of pharmacovigilance experience highly valued (desirable)
- Proficiency in French considered a strong asset
Benefits
Comp & perks- Ongoing training and development from in-house safety experts
- Career planning and progression opportunities
- Industry-leading, best-practice working environment