Director, Platform Services – Digital
IQVIA
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, New Jersey, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $103,800 - $289,100 per year
Job Level
Lead
About the role
- Serve as a senior point of contact for key accounts, providing strategic guidance across digital media campaigns.
- Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
- Develop and maintain strong relationships with key clients as a trusted advisor on all advertising strategies and initiatives.
- Oversee the presentation of regular performance reports and insights, adjusting strategies as necessary to maximize campaign outcomes.
- Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
- Support onboarding, training, and development to build a high-performing team.
- Implement best practices and process improvements to drive efficiency and scalability.
- Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
- Monitor KPIs and client outcomes to identify trends, opportunities, and areas for improvement.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- Minimum of ten (10) years of related experience in client services, account management, or digital media.
- Proven ability to lead teams and manage strategic client relationships.
- Expert understanding of omnichannel digital media strategy, especially programmatic, social, and email.
- Hands-on experience with ad tech platforms (e.g., DSPs, ad servers) and media planning tools.
- Familiarity with healthcare marketing and regulatory considerations.
- Strong analytical, communication, and presentation skills.
- Experience developing processes and tools to improve team efficiency and client satisfaction.
- Collaborative leadership style with a focus on mentoring and team development.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital media strategyprogrammatic advertisingsocial media advertisingemail marketingad tech platformsDSPsad serversmedia planning toolsprocess improvementKPI monitoring
Soft skills
client relationship managementteam leadershipcommunicationpresentation skillsanalytical skillsmentoringcollaborationissue resolutionstrategic guidanceaccountability
Certifications
Bachelor’s degreeadvanced degree