Project Manager

• Manage day to day implementation of eCOA projects
• Coordinate internal staff to support customer projects and manage internal service projects
• Define and monitor project scope, budget, timelines, resources, quality and deliverables for the full project life cycle
• Ensure the project team adheres to high quality service and all applicable corporate and client policies and standards
• Regularly review project contract terms and conditions, and project plan to ensure that all assumptions are still valid
• Work in close collaboration with the internal or external project stakeholders to achieve the study goals
• Establish strong customer relationships and seek opportunities to increase customer satisfaction and deepen relationships
• Communicate effectively with customers to identify needs and propose solutions
• Keep customers well informed on status of internal service efforts and serves as liaison between internal staff and customer
• Provide technical direction for the development, design, and systems integration for customer engagements
• Responsible for managing the development, review and approval of project related study documentation during throughout the full life cycle of the project implementation
• Provide regular updates and reports to Sponsor and IQVIA upper management
• Conduct regular status meetings, reviewing project schedule, risks, issues and outstanding action items
• Implement and monitor a risk management plan at the project level (raise to program level, as necessary)
• Implement corrective actions as needed to maintain project performance
• Identifies opportunities for improving and streamlining projects
• Manage vendor relationship and tasks
• Manages the Lessons Learned process throughout the project lifecycle
• Communicate customer requirements to the product management teams, advocate on the customer’s behalf, and communicate the status of enhancement requests to customers
• Support larger scale projects or programs as needed
• Manage project team members across multiple locations and time zones
• Domestic and International Travel required as needed

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