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IQVIA

Associate Director, Client Services

IQVIA

Associate Director leading client services team at IQVIA. Engaging clients and driving adoption of technology solutions in a dynamic environment.

Posted 6/16/2026full-timeParsippany • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $86,000 - $239,500 per yearWebsite

About the role

Key responsibilities & impact
  • Lead, coach, and develop a high-performing client services team
  • Build strong relationships with clients and act as a trusted partner
  • Translate client needs into actionable solutions and service plans
  • Serve as an escalation point for complex client issues
  • Drive adoption of data and technology solutions across clients and teams
  • Monitor performance and service delivery metrics to ensure high-quality outcomes
  • Collaborate with cross-functional teams to deliver client success
  • Identify process improvements and drive operational efficiencies

Requirements

What you’ll need
  • Bachelor’s degree required
  • Experience in client services, account management, or related roles
  • Proven people management experience
  • Strong technical aptitude and ability to learn new systems quickly
  • Experience training internal teams and/or external clients
  • Strong communication, project management, and stakeholder management skills
  • Experience working with data, analytics, or technology-driven solutions preferred.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data solutionstechnology solutionsanalyticsproject managementperformance metricsservice deliveryprocess improvementsoperational efficiencies
Soft Skills
leadershipcoachingrelationship buildingcommunicationstakeholder managementpeople managementcollaborationproblem-solving
Certifications
Bachelor’s degree