Operations Effectiveness, Manager

IQVIA

Operational Effectiveness Manager at IQVIA ensuring quality management systems meet customer and regulatory standards. Leading audit initiatives and driving process improvement across services.

Posted 6/12/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $78,700 - $196,800 per yearWebsite

About the role

Key responsibilities & impact

Develops, oversees, and monitors implementation of quality standards, procedures, and controls
Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners
Leads external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits
Coordinates with external auditors on audit scope, timelines, and requirements
Oversees internal audit readiness and communication across the organization
Partners with Process Owners to provide required documentation and audit evidence
Develops and implements corrective action plans based on audit findings and investigations
Maintains current knowledge of regulatory requirements and industry best practices
Recommends and implements new or improved procedures and processes
Collaborates with cross-functional teams to resolve quality issues and identify root causes
Tracks corrective actions and process gaps to ensure timely follow-up and closure
Leads initiatives to address and close quality gaps
Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
Participates in and may manage responses to customer RFPs and IT security assessments

Requirements

What you’ll need

Bachelor’s degree in business, technology, or a related field, or equivalent experience
Minimum of five (5) years of relevant experience, preferably within a Quality Management System (QMS)
Strong analytical, critical thinking, and problem-solving skills
High attention to detail and commitment to quality control
Proven ability to lead projects and drive initiatives to completion
Strong written, verbal, and presentation skills
Ability to effectively engage stakeholders across all levels, including Executive Management
Ability to quickly learn, apply, and expand subject matter expertise
Experience with process and data analysis methodologies

Benefits

Comp & perks

Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Management System (QMS)internal auditsexternal auditsSOC 1 Type 2SOC 2 Type 2corrective action plansprocess analysisdata analysisSix SigmaLean

Soft Skills

analytical skillscritical thinkingproblem-solvingattention to detailcommitment to quality controlproject leadershipstakeholder engagementwritten communicationverbal communicationpresentation skills