Phone Support Specialist

IQVIA

Technical Phone Support Specialist providing customer support and technical assistance in a call center environment for the healthcare industry. Engaging with medical device technology while not directly interacting with patients.

Posted 6/4/2026full-timeRemote • California, Missouri, Ohio, Oregon, Texas • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Answer calls, assist customers with inquiries, and gather necessary information.
Transfer calls to the appropriate department when necessary.
Provide technical support, handle complaints, and adhere to training protocols.
Utilize a computer to enter information into the CRM tool.
Log in on time and efficiently manage all assigned calls.
Deliver consistent, high-quality customer support while maintaining professionalism.
Collaborate with the Team Manager to meet deliverables.
Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences.
Document and update client records based on interactions.
Maintain availability to work 40 hours a week.
Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

Requirements

What you’ll need

High school diploma required.
1+ years of experience troubleshooting devices (preferred).
Strong proficiency in problem-solving.
1+ years of customer service experience.
Ability to build rapport with clients.
Capacity to prioritize and multitask in a fast-paced environment.
Positive and professional demeanor.
Able to work on a computer for up to 8 hours daily, performing repetitive motions for data entry.
Excellent written and verbal communication skills with demonstrated critical thinking abilities.
Reliable internet connection and a quiet workspace.

Benefits

Comp & perks

Develop strong leadership skills while interacting with peers in the healthcare industry without direct patient care responsibilities.
Be at the forefront of cutting-edge medical device technology.
Gain professional growth and experience within the medical device industry.
Access continuing education via the IQVIA Learning Center.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdata entryCRM

Soft Skills

problem-solvingcustomer servicerapport buildingprioritizationmultitaskingprofessional demeanorwritten communicationverbal communicationcritical thinking

Certifications

high school diploma