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About the role
Key responsibilities & impact- Act as the primary point of contact in a call center
- Provide high-quality support to patients and healthcare professionals
- Facilitate access to patient support program services
- Handle inbound calls on a rotating shift schedule
- Use telephony systems and multiple computer platforms to deliver prompt, accurate assistance
Requirements
What you’ll need- Fully bilingual in French and English
- Spanish proficiency considered an asset
- Minimum of one year of relevant experience
- Excellent communication skills
- Strong attention to detail
- Demonstrates strong organizational and time-management skills
- Proficient with computer environments and common software (e.g., Excel, Word, and Outlook)
Benefits
Comp & perks- Health benefits
- Wellness programs
- Professional development
- Incentive pay and/or bonuses
- Insurance
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsattention to detailorganizational skillstime-management skills