IQVIA

MedTech Field Service Technician

IQVIA

part-time

Posted on:

Location Type: Office

Location: Wilmington • North Carolina • 🇺🇸 United States

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Salary

💰 $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Troubleshoot and repair existing devices and document the activities performed.
  • Replace hardware parts, perform software updates and calibrations.
  • Perform bi-annual or yearly preventative maintenance as determined by the customer.
  • Assist in the installation and implementation of new devices at customer locations.
  • Conduct routine system checks and record data from product tests after installation and configuration.
  • Maintain and stock parts and tools assigned by customer.
  • Be available on-call including nights and weekends and respond to service tickets within SLA windows (4, 8, 12, or 24 hours).
  • Travel locally for up to 2-3 hours to support customer needs; travel time and mileage paid.
  • Support automated medication dispensing systems and collaborate with healthcare professionals on technical initiatives.

Requirements

  • Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
  • Experience as a military technician, computer technician or other complex electronics technician preferred.
  • Experience supporting automation equipment in a healthcare setting is a plus.
  • Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
  • Strong communication skills and ability to provide exceptional customer support.
  • Ability to push, pull, stoop, bend, and lift to 70 LBS.
  • Ability to clear hospital vendor credentialing requirements, including proof of vaccination status.
  • Must have an active driver license and a personal vehicle to use for job related assignments.
  • Be available on-call including nights and weekends.
  • A+ certification preferred.
  • Must be able to meet immunization requirements specified by healthcare facilities (Measles, Mumps & Rubella; Varicella; Negative TB Test; Tdap; Hepatitis B; Influenza; COVID-19 primary series and possibly boosters).
  • This role is not eligible for Visa sponsorship.
Benefits
  • This position is not eligible for our Medical Benefits.
  • Training for this role will be provided and is paid
  • Travel and your time traveling is paid, as is mileage
  • Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered
  • Range of health and welfare and/or other benefits may be offered (dependent on position)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingrepairhardware replacementsoftware updatescalibrationpreventative maintenancesystem checksautomated medication dispensing systemselectromechanical systemselectronics
Soft skills
communication skillscustomer support
Certifications
A+ certification