Manager, Patient Support Operations

IQVIA

. Lead, manage, and develop team members while fostering a people-first culture .

Posted 5/16/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, manage, and develop team members while fostering a people-first culture
Provide ongoing coaching, feedback, and performance management to ensure achievement of program KPIs
Establish and optimize work procedures to ensure efficient daily operations
Oversee call center operations and monitor staff interactions
Serve as an escalation point for complex patient, provider, and operational issues
Ensure accuracy and compliance of all communications and documentation
Manage program performance through KPI tracking and reporting
Identify workflow bottlenecks and implement solutions for efficiency
Collaborate with internal teams and external partners to improve patient access

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant professional experience required
Minimum 5–7+ years of progressive experience in patient support HUB programs, pharmacy, or healthcare services
At least 3–5+ years in a direct people leadership role managing and developing teams of 6–10+ employees
Call center management or operational leadership experience required
Strong understanding of payer reimbursement processes, benefits verification, and prior authorization workflows
Proven ability to analyze performance metrics and implement process improvements
Exceptional written and verbal communication skills, with strong client-facing capabilities

Benefits

Comp & perks

Professional development opportunities
Health insurance
Retirement plans
Paid time off
Employee wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI trackingperformance managementworkflow optimizationcall center operationspayer reimbursement processesbenefits verificationprior authorization workflowsprocess improvementsdata analysis

Soft Skills

leadershipcoachingfeedbackcommunicationclient-facing capabilitiesproblem-solvingcollaborationpeople managementorganizational skills

Certifications

Bachelor's degree