Bilingual Patient Access Specialist

IQVIA

Bilingual Patient Access Specialist handling patient support for access to therapy. Facilitating benefit investigations, insurance eligibility verification, and supporting patient assistance programs.

Posted 5/16/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $53,000 - $71,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients, providers, and stakeholders
Conduct inbound and outbound calls to support program services
Perform insurance benefit investigations and verify coverage
Support prior authorizations and appeals processes
Assist with copay and patient assistance program enrollment
Provide ongoing patient support and adherence coordination
Document all interactions accurately and timely
Deliver high-quality customer service across communication channels
Collaborate with field representatives and internal teams
Manage patient caseloads with timely follow-up
Ensure compliance with HIPAA and regulatory requirements
Identify and report adverse events and product complaints
Troubleshoot issues and escalate as needed
Support onboarding and training of new employees
Meet quality standards and KPIs
Perform additional duties as assigned

Requirements

What you’ll need

Bilingual- Spanish speaker
High School Diploma or equivalent
3–5+ years of experience in medical billing, reimbursement, or insurance verification
Robust understanding of payer coverage and reimbursement (medical and pharmacy)
Experience in a contact center or patient support environment
Proficiency with Microsoft Office and CRM systems
Strong written and verbal communication skills
High attention to detail and multitasking ability
Ability to work independently in a virtual environment
Knowledge of HIPAA and data privacy requirements
Must reside in the country where the role is posted

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingreimbursementinsurance verificationpayer coveragepatient supportHIPAA compliancedata privacy

Soft Skills

bilingualstrong written communicationstrong verbal communicationattention to detailmultitaskingindependent work

Certifications

High School Diploma