Desktop Support Technician
DecisionPoint Corporation
MedTech Field Service Technician
IQVIA
part-time
Posted on:
Location Type: Office
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $32 per hour
Job Level
Mid-LevelSenior
About the role
- Troubleshoot and repair existing medical devices and document activities performed
- Replace hardware parts, perform software updates and calibrations
- Perform bi-annual or yearly preventative maintenance as determined by the customer
- Assist in the installation and implementation of new devices at customer locations
- Conduct routine system checks and record data from product tests after installation and configuration
- Maintain and stock parts and tools assigned by customer
- Be available on-call including nights and weekends and respond within SLA windows
- Travel locally to hospitals, pharmacies, and other clinical settings to support customer needs
Requirements
- Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
- Experience as a military technician, computer technician or other complex electronics technician preferred
- Experience supporting automation equipment in a healthcare setting is a plus
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial
- Strong communication skills and ability to provide exceptional customer support
- Ability to push, pull, stoop, bend, and lift up to 70 LBS
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Must meet immunization requirements typically including Measles, Mumps & Rubella, Varicella, Negative Tuberculosis Test, Tdap, Hepatitis B, Influenza, and COVID-19 primary series (some facilities may require boosters)
- Be available on-call including nights and weekends
- Travel locally up to 2-3 hours and respond to service tickets within SLA windows (within 4, 8, 12, or 24 hours)
- Must have an active driver license and a personal vehicle to use for job related assignments
- A+ certification preferred
- This role is not eligible for Visa sponsorship
Benefits
- Training for this role will be provided and is paid
- Travel time is paid
- Mileage reimbursement
- Dependent positions may offer incentive plans, bonuses, and/or other forms of compensation
- Range of health and welfare and/or other benefits (dependent on position)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairhardware replacementsoftware updatescalibrationpreventative maintenancesystem checksdata recordingautomation equipment supportelectromechanical systems
Soft skills
communication skillscustomer supportproblem-solvingadaptabilityteamwork
Certifications
A+ certification
