IQVIA

MedTech Field Service Technician

IQVIA

part-time

Posted on:

Location Type: Office

Location: Lubbock • Texas • 🇺🇸 United States

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Salary

💰 $27 - $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Troubleshoot and repair existing medical devices and document activities performed
  • Replace hardware parts, perform software updates, and execute calibrations
  • Perform bi-annual or yearly preventative maintenance as determined by the customer
  • Assist in the installation and implementation of new devices at customer locations
  • Conduct routine system checks and record data from product tests after installation and configuration
  • Maintain and stock parts and tools assigned by customer
  • Be available on-call including nights and weekends and respond within service ticket SLAs
  • Travel locally to hospitals, pharmacies and other clinical settings (up to 2-3 hours)

Requirements

  • Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
  • Experience as a military technician, computer technician or other complex electronics technician preferred
  • Experience supporting automation equipment in a healthcare setting is a plus
  • Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial
  • Strong communication skills and ability to provide exceptional customer support
  • Ability to clear hospital vendor credentialing requirements, including proof of vaccination status (Measles, Mumps & Rubella, Varicella, Negative TB Test, Tdap, Hepatitis B, Influenza, COVID-19 primary series and possibly boosters)
  • Must be available on-call including nights and weekends
  • Ability to push, pull, stoop, bend, and lift up to 70 LBS
  • Travel locally for up to 2-3 hours to support customer needs and meet SLAs (respond/arrive within 4, 8, 12, or 24 hours per ticket)
  • Must have an active driver license and a personal vehicle to use for job related assignments
  • A+ certification preferred
  • This role is not eligible for Visa sponsorship
Benefits
  • Training for this role will be provided and is paid
  • Travel time is paid
  • Mileage reimbursement
  • Dependent on the position, incentive plans, bonuses, and/or other forms of compensation may be offered
  • Range of health and welfare and/or other benefits may be offered (position dependent)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingrepairhardware replacementsoftware updatescalibrationpreventative maintenancesystem checksdata recordingelectromechanical systemsautomation equipment
Soft skills
communication skillscustomer supportavailability on-callproblem-solving
Certifications
A+ certificationvendor credentialing