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IQVIA

Veeva Application Support and Services Analyst – Tier 2 Support, Operations

IQVIA

. Provide Tier 2 support for Veeva applications (Veeva CRM, Vault, Network, Vault CRM), resolving escalated issues from Tier 1 .

Posted 5/12/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 $72,400 - $120,800 per yearWebsite

Tech Stack

Tools & technologies
Vault

About the role

Key responsibilities & impact
  • Provide Tier 2 support for Veeva applications (Veeva CRM, Vault, Network, Vault CRM), resolving escalated issues from Tier 1
  • Ensure prompt ticket resolution for incidents and service requests
  • Perform root cause analysis and ensure timely resolution of technical and operational issues
  • Manage customer expectations and maintain strong client relationships through clear communication
  • Document solutions, processes, and best practices for knowledge sharing
  • Collaborate with internal teams and vendors for issue resolution and system improvements
  • Monitor system performance and proactively identify areas for optimization
  • Stay updated on Veeva product releases and industry best practices. Continuously develop skills to align with evolving business needs

Requirements

What you’ll need
  • 3 to 5 years of CRM experience, including 2 to 3 years specifically on Veeva CRM
  • Good understanding of pharmaceutical Life Sciences sales processes
  • Experience in Veeva CRM configuration: custom objects, layouts, reports, and CLM
  • Familiarity with data migration and troubleshooting data-related issues
  • Veeva CRM Certification required; Salesforce Developer Certification is a plus
  • Veeva Vault Certification preferred
  • Experience supporting Vault and Network considered a plus
  • Knowledge of document management systems and lifecycle configurations in Vault

Benefits

Comp & perks
  • Health and wellness benefits
  • Incentive plans
  • Bonuses
  • Range of health and wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Veeva CRMVeeva VaultVeeva NetworkCRM configurationdata migrationtroubleshootingroot cause analysissystem performance monitoringcustom objectsreports
Soft Skills
client relationship managementclear communicationcollaborationproblem-solvingknowledge sharing
Certifications
Veeva CRM CertificationSalesforce Developer CertificationVeeva Vault Certification