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About the role
Key responsibilities & impact- Drive AI enablement across IQVIA by helping teams adopt AI safely, compliantly, and effectively.
- Translate business needs into practical guidance, training, and repeatable ways of working.
- Build practical assets (playbooks, templates, prompt guidance, processes) that make safe AI use repeatable.
- Work with key stakeholder to put agent certification in place, allowing IQVIA-built agents to be used internally across teams.
- Support internal use-case discovery and prioritisation; help teams shape problem statements, feasibility, risk assessment, success measures, and delivery plans.
- Drive and support piloting new AI tools, ensuring a robust process which provides transparency for stakeholders.
- Define adoption and value metrics; track outcomes (e.g., cycle-time reduction, quality improvements, cost-to-serve, compliance adherence) and report progress and risks to senior stakeholders.
- Run training and community engagement sessions as required to enable business users to adopt AI tools.
- Manage communications and engagement for AI initiatives: updates, success stories, and change messaging that supports sustained adoption.
- Stay current on enterprise AI capabilities and vendor roadmaps; assess impact and communicate recommendations in plain language.
Requirements
What you’ll need- Facilitation and change management for mixed technical/non-technical audiences.
- Strong organisation and project management skills
- Clear written communication and an outcomes mindset (adoption metrics and benefits tracking).
- Design and deliver effective training and adoption interventions (learning journeys, workshops, coaching, office hours) for diverse audiences.
- Strong written communication and documentation skills; able to produce clear, usable standards, playbooks, and decision guidance.
- Analytical approach to defining and tracking adoption and value (KPIs, benefits cases, and simple reporting).
- Working knowledge of GenAI concepts, risks, and mitigations (evaluation, data leakage, bias, human oversight).
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Hard Skills & Tools
AI enablementproject managementtraining designadoption metricsvalue trackinganalytical skillsGenAI conceptsrisk assessmentprocess designcommunication strategies
Soft Skills
facilitationchange managementorganizationclear written communicationoutcomes mindsetcoachingcommunity engagementstakeholder managementproblem-solvingtransparency