Application Support and Services Analyst

IQVIA

. Provide Tier 2 support for Veeva applications (Veeva CRM, Vault, Network, Vault CRM), resolving escalated issues from Tier 1.

Posted 5/12/2026full-timeArizona, New Jersey • 🇺🇸 United StatesJunior💰 $54,800 - $136,300 per yearWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide Tier 2 support for Veeva applications (Veeva CRM, Vault, Network, Vault CRM), resolving escalated issues from Tier 1.
Provide ticket resolution for incidents and service requests in the ticketing system.
Perform root cause analysis and ensure timely resolution of technical and operational issues.
Manage customer expectations and maintain strong client relationships through clear communication and follow-up.
Document solutions, processes, and best practices for knowledge sharing.
Coordinate with internal teams and vendors for issue resolution and system improvements.
Monitor system performance and proactively identify areas for optimization.
Stay updated on Veeva product releases and industry best practices; continuously upskill to support evolving business needs.

Requirements

What you’ll need

1-3 years of CRM experience, including 1+ years in Veeva CRM.
Strong understanding of Life Sciences (Pharma) Sales processes.
Experience with Veeva CRM configuration, custom objects, layouts, reports, and CLM.
Familiarity with data migration and troubleshooting data-related issues.
Veeva CRM Certification required; Salesforce Developer Certification is a plus.
Veeva Vault Certification is preferred.
Experience supporting Vault and Network is a plus.
Knowledge of document management and Vault lifecycle configurations.

Benefits

Comp & perks

health and welfare benefits
incentive plans
bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Veeva CRMVeeva VaultVeeva Networkdata migrationtroubleshootingconfigurationcustom objectslayoutsreportsCLM

Soft Skills

communicationcustomer relationship managementproblem-solvingroot cause analysisdocumentationcollaborationexpectation managementknowledge sharingproactive identificationfollow-up

Certifications

Veeva CRM CertificationSalesforce Developer CertificationVeeva Vault Certification