Care Manager – Patient Support Call Center

IQVIA

. Perform outbound calls to obtain appropriate information and document accurately .

Posted 5/7/2026full-timeRemote • Arizona, California, Idaho, Nevada • 🇺🇸 United StatesJunior💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Perform outbound calls to obtain appropriate information and document accurately
Responsible for answering in-bound calls and assisting customers with pharmacy related services
Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
Contact insurance companies for benefit investigation and coverage eligibility
Provide prior authorizations and appeals support
Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
Update job knowledge by participating in educational opportunities and training activities
Work efficiently both individually and within a team to accomplish required tasks
Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
Report ADE’s according to program policy and guidelines
Adhere to all HIPAA guidelines
May assist with onboarding new employees

Requirements

What you’ll need

High School Diploma or equivalent
Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
Previous data entry experience (minimum three months) and ability to type 30wpm+
Able to demonstrate high attention to detail in work
Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
Exceptional communication skills, both written and verbal
Able to work in a virtual team environment by being available and responsive during working hours
Excellent follow through

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingreimbursementinsurance verificationdata entryattention to detailtyping 30wpm+prior authorizationsappeals supportquality standardsHIPAA compliance

Soft Skills

professionalismcourteous serviceteamworkcommunication skillsfollow throughcustomer serviceefficiencyadaptabilityresponsivenesstraining and onboarding

Certifications

High School Diploma or equivalent