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Associate Program Manager, Patient Services
IQVIAAssociate Program Manager delivering operational leadership in patient services at IQVIA. Overseeing performance, client support, and team development while ensuring compliance and reporting accuracy.
About the role
Key responsibilities & impact- Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload
- Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements
- Serve as the primary escalation point for pharmacy billing issues related to clinical services
- Provide operational support and proactive client management to ensure deliverables are met
- Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement
- Coordinate pharmaceutical technical support activities provided by case agent teams
- Develop strong working relationships that foster employee and team growth and success
- Ensure a thorough understanding of policies, procedures, and processes, and ensure their application
- Provide the manager with regular feedback on quality, operational, technical, and process issues
Requirements
What you’ll need- University degree preferred (health, life sciences, or related field) or equivalent experience
- French/English bilingualism preferred
- Supervisory or management experience in a contact center and/or pharmaceutical environment preferred
- Experience with patient support programs and reimbursement navigation preferred
Benefits
Comp & perks- Incentive plans
- Bonuses
- Professional development training
- Competitive salaries
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical services auditskey performance indicatorspharmacy billingoperational supportreport productiondata analysisstrategic insightscompliance monitoringpatient support programsreimbursement navigation
Soft Skills
client managementrelationship buildingteam growthfeedback provisionproblem-solvingcommunicationescalation managementoperational oversightprocess understandingemployee success