Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
IQVIA

Associate Program Manager, Patient Services

IQVIA

. Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload .

Posted 4/22/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,500 - CA$84,100 per yearWebsite

About the role

Key responsibilities & impact
  • Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload
  • Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements
  • Serve as the primary escalation point for pharmacy billing issues related to clinical services
  • Provide operational support and proactive client management to ensure deliverables are met
  • Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement
  • Coordinate pharmaceutical technical support activities provided by case agent teams
  • Develop strong working relationships that foster employee and team growth and success
  • Ensure a thorough understanding of policies, procedures, and processes, and ensure their application
  • Provide the manager with regular feedback on quality, operational, technical, and process issues

Requirements

What you’ll need
  • University degree preferred (health, life sciences, or related field) or equivalent experience
  • French/English bilingualism preferred
  • Supervisory or management experience in a contact center and/or pharmaceutical environment preferred
  • Experience with patient support programs and reimbursement navigation preferred

Benefits

Comp & perks
  • Incentive plans
  • Bonuses
  • Professional development training
  • Competitive salaries

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical services auditskey performance indicatorspharmacy billingoperational supportreport productiondata analysisstrategic insightscompliance monitoringpatient support programsreimbursement navigation
Soft Skills
client managementrelationship buildingteam growthfeedback provisionproblem-solvingcommunicationescalation managementoperational oversightprocess understandingemployee success